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Changes to Codes-Billing for Late Recertifications

February 11, 2017 by Jill Schuerman

Effective Date:  January 1, 2017

Implementation Date: January 3, 2017

Occurrence span code 77 is currently used for both late re-certifications and late NOE’s, and the Medicare system is having difficulty distinguishing when the 27 certification date should fall within the 77 span dates or not.   Change Request (CR) 9590 creates a new condition code for hospices to use to identify when an occurrence span code 77 period is caused by a late recertification of the terminal illness.  Note that CR9590 creates no new policy.

The new condition code 85 is effective on January 1, 2017 and is defined “Delayed recertification of hospice terminal illness.” When hospices report this code, Medicare systems will ensure the occurrence code 27 date does not fall within the OSC 77 dates. Your 27 code date will be the actual recertification date, which should fall the date after the occurrence span with the 85 Code.

 

To review, go to:  https://www.cms.gov/Regulations-and-Guidance/Guidance/Transmittals/Downloads/R3577CP.pdf and https://www.cms.gov/Outreach-and-Education/Medicare-Learning-Network-MLN/MLNMattersArticles/Downloads/MM9590.pdf

Filed Under: Hospice Billing Information

Non-Cancer Length of Stay (NCLOS) Rates

December 19, 2016 by Jill Schuerman

This electronic Comparative Billing Report (eCBR) focuses on Non-Cancer Length of Stay (NCLOS) rates from April 1, 2016 to September 30, 2016. CBR information is one of the many tools used to assist individual providers to become proactive in addressing potential billing issues and performing internal audits to ensure compliance with Medicare guidelines.

For your personalized NCLOS eCBR results, logon to eServices.

NCLOS Rates: Overview
NCLOS rates1 permit Palmetto GBA to characterize its entire hospice provider population using at least six months of claims data. This approach allows Palmetto GBA to document variations in the proportion of long-stay non-cancer patients (greater than 210 days) at the regional, state and provider levels. While this quantitative data does not necessarily reflect the appropriate or inappropriate provision of hospice services under Medicare, it does allow for the identification of trends and possible educational opportunities.

Any questions regarding the NCLOS rates may be directed to A.Policy@PalmettoGBA.com.

Methods
Your NCLOS rate is the percentage of your beneficiaries with a length of stay greater than 210 days and a primary diagnosis code billed on the hospice claim within the ICD-10-CM Category compared to all your beneficiaries within the same category. A blank field within the percentage column represents providers with no beneficiaries within that ICD-10 category. A zero within the percentage column represents providers with beneficiaries within that ICD-10 category but no beneficiaries exceeding a 210 day length of stay.

1NCLOS rate values may range from zero (no beneficiaries had lengths of stays greater than 210 days), to one (all had stays greater than 210 days). The units are per 100 beneficiaries (e.g., an NCLOS rate of 0.15 means that 15 beneficiaries out of 100 had stays greater than 210 days).

NCLOS Rates: Results
The NCLOS rates table below summarizes the experience of hospice providers submitting non-cancer claims to Palmetto GBA, for all non-cancer diagnosis categories by geographic region.

Palmetto GBA’s JM Home Health and Hospice Medicare Administrative Contractor (HHH MAC) includes 16 states. These 16 states may be divided geographically into four sub-regions: Southeast (Kentucky, North Carolina, South Carolina and Tennessee), Southwest (Arkansas, Louisiana, New Mexico, Oklahoma and Texas), Gulf Coast (Alabama, Florida, Georgia and Mississippi) and Midwest (Illinois, Indiana and Ohio). There are additional ‘other’ states that also submit claims to Palmetto GBA. Results for the ‘other’ states are combined.

ICD-10-CM Category Gulf Coast Midwest Southeast Southwest All 16 States Other States
Certain Conditions Originating in the Perinatal Period 0.00 0.00 0.00 0.00 0.00 0.00
Pregnancy, Childbirth, and the Puerperium 0.00 0.00 0.00 0.00 0.00 0.00
Congenital Malformations, Deformations and Chromosomal Abnormalities 0.20 0.24 0.14 0.31 0.23 0.33
Diseases of the Blood and Blood-Forming Organs and Certain Disorders Involving the Immune Mechanism 0.10 0.08 0.13 0.10 0.10 0.13
Diseases of the Circulatory System 0.24 0.18 0.19 0.24 0.22 0.21
Diseases of the Digestive System 0.07 0.05 0.07 0.09 0.07 0.06
Diseases of the Genitourinary System 0.07 0.06 0.06 0.07 0.07 0.04
Diseases of the Musculoskeletal System and Connective Tissue 0.18 0.19 0.15 0.24 0.20 0.13
Diseases of the Nervous System 0.31 0.27 0.27 0.34 0.30 0.30
Diseases of the Respiratory System 0.18 0.15 0.17 0.20 0.18 0.17
Diseases of the Skin and Subcutaneous Tissue 0.09 0.19 0.24 0.12 0.15 0.25
Endocrine, Nutritional and Metabolic Diseases 0.18 0.18 0.15 0.14 0.17 0.17
Infectious and Parasitic Diseases 0.02 0.02 0.02 0.03 0.02 0.02
Injury, Poisoning and Certain Other Consequences of External Causes 0.06 0.06 0.06 0.09 0.07 0.09
Mental, Behavioral and Neurodevelopmental Disorders 0.31 0.26 0.31 0.37 0.30 0.16
Symptoms, Signs, and Abnormal Clinical and Laboratory Findings, Not Elsewhere Classified 0.12 0.11 0.11 0.15 0.12 0.15
Total (All Conditions) 0.23 0.22 0.20 0.25 0.19 0.22

Education Resources:
Educational resources have been developed to address issues pertinent to this eCBR. Your facility is being advised to download and review the information attached below:

 

NCLOS rates by ICD-10 Category

http://www.palmettogba.com/Palmetto/Providers.Nsf/files/NCLOS_Rates_by_ICD-10-CM_Categories_eCBR.pdf/$File/NCLOS_Rates_by_ICD-10-CM_Categories_eCBR.pdf

 

NCLOS rates by state

 

Filed Under: Hospice Billing Information Tagged With: NCLOS

Hospice Claims Returned to Provider (RTP) with Reason Code U5601 in Association to Pneumococcal/Influenza Claims

December 19, 2016 by Jill Schuerman

When the hospice bills a PPV/Medicare Pneumococcal/Influenza claim to Medicare and it approves, their monthly claim is Returned to Provider (RTP) with Reason Code U5601. The reason code states a date of service overlap of a previously accepted claim. Palmetto GBA is currently researching this issue. Due to the difference in reimbursement amounts, it is recommend a hospice bill their monthly claims and hold their Pneumococcal/Influenza claims until further direction is received.

 

Hospice Claims Returned to Provider (RTP)

 

Filed Under: Hospice Billing Information Tagged With: Hospice Claims

Submitting First Level Appeals Through the eServices Portal is fast and free!

December 14, 2016 by Jill Schuerman

For current eServices users, if you notice the ‘Messages’ and ‘Forms’ tabs are grayed out, ask your practice’s eServices administrator to use the ‘Admin’ tab to edit your user profile and give you access to these functions. A practice’s eServices administrator can review Section 10.0 for help editing an individual user’s access.

Instructions for submitting first level appeals are found in Section 8.0 of the eServices User Manual  found HERE

Using eServices for the submission of first level appeals saves time and money by avoiding postal time, and those submitted in this manner are reviewed more quickly by Palmetto.

Filed Under: Hospice Billing Information

Palmetto Provider Contact Center Training and Holiday Closure Schedule

December 7, 2016 by Jill Schuerman

palmetto-logo-2

The Palmetto GBA Provider Contact Center (PCC) will continue to close up to eight hours per month for customer service representative (CSR) training and staff development. Please note that our Interactive Voice Response (IVR) unit will be available during these scheduled training sessions for automated customer service transactions. You may use our online provider portal called eServices to obtain claim status, duplicate remittances, patient eligibility and much more. Register now at www.PalmettoGBA.com/eServices clip_image001 . Listed below are training closure dates and times.

Date

PCC/Office Closed

December 16, 2016

PCC closed 8 a.m. to 12 p.m.

December 23, 2016

Office closed/Christmas Eve

December 26, 2016

Office closed/Christmas Day

January 2, 2017

Office closed/New Year’s day

January 13, 2017

PCC closed 8:00am-12:00pm

January 16, 2017

Office Closed/ Martin Luther King Jr. Day

January 27, 2017

PCC closed 8:00am-12:00pm

February 20, 2017

8 hour training- Presidents Day

March 10, 2017

PCC closed 8:00am-12:00pm

March 24, 2017

PCC closed 8:00am-12:00pm

April 7, 2017

PCC closed 8:00am-12:00pm

April 21, 2017

PCC closed 8:00am-12:00pm

May 5, 2017

PCC closed 8:00am-12:00pm

May 19, 2017

PCC closed 8:00am-12:00pm

May 29, 2017

Office Closed/ Memorial day

June 9, 2017

PCC closed 8:00am-12:00pm

June 23, 2017

PCC closed 8:00am-12:00pm

July 4, 2017

Office Closed/Independence Day

July 14, 2017

PCC closed 8:00am-12:00pm

August 4, 2017

PCC closed 8:00am-12:00pm

August 18, 2017

PCC closed 8:00am-12:00pm

September 1, 2017

PCC closed 8:00am-12:00pm

September 4, 2017

Office Closed/ Labor Day

September 15, 2017

PCC closed 8:00am-12:00pm

October 9, 2017

8 hours training-Columbus Day

November 10, 2017

8 hours training-Veteran’s Day

November 23, 2017

Office Closed/Thanksgiving

November 24, 2017

Office Closed/Thanksgiving

December 1, 2017

PCC closed 8:00am-12:00pm

December 15, 2017

PCC closed 8:00am-12:00pm

December 25, 2017

Office Closed/Christmas Eve

December 26, 2017

Office Closed/Christmas Day

January 1, 2018

Office Closed/New Year’s day

 

 

 

Provider Contact Center Training and Holiday Closure Schedule

Filed Under: Hospice Billing Information

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Schuerman Business Consulting

Jill Schuerman, Founder and CEO
Schuerman Business Consulting, LLC
PO Box 50625
Denton, TX 76206-0625

469-931-8151

jills@hospice-billing.com
www.hospice-billing.com

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