First, we want to thank you for all your are doing in your communities, and putting yourselves at risk during this time.We’ve had many questions about the use of telehealth visits for hospice staff members, so I’ve reached out to my contacts at Palmetto for confirmation. This is the response:Telehealth visits by physicians for symptom control are “reportable”, ie listed on hospice claims. They report the visit to you, you put on the claim, Medicare pays you, you pay the physician.Telehealth visits by NP and Medical Directors for F2F are now allowed, but not “reportable”Telehealth visits by any other hospice staff are not “reportable” on the hospice claims. Therefore, you should NOT use your regular visits in your EMR because they will show on their claim.You will need to set up “non reportable” telehealth visits in your software if you are using telehealth visits for some of your staff. If CMS determines they want reportable, we can track and report later.Remember, as of now, the 14 day RN visit rule to update the plan of care has not been waived. At least do a telehealth nursing visit and document in your software and update your plan of care. That visit is not reportable.We expect to see alot of the hospice claims coming out with just a few visits on the claim because either alot of visits are not being made by multiple staff members, or the visits are being made via telehealth and not reportable. Thank you