The Palmetto GBA Provider Contact Center (PCC) will continue to close up to eight hours per month for customer service representative (CSR) training and staff development. Please note that our Interactive Voice Response (IVR) unit will be available during these scheduled training sessions for automated customer service transactions. You may use our online provider portal called eServices to obtain claim status, duplicate remittances, patient eligibility and much more. Register now at www.PalmettoGBA.com/eServices 
. Listed below are training closure dates and times.
|
Date |
PCC/Office Closed |
|
December 16, 2016 |
PCC closed 8 a.m. to 12 p.m. |
|
December 23, 2016 |
Office closed/Christmas Eve |
|
December 26, 2016 |
Office closed/Christmas Day |
|
January 2, 2017 |
Office closed/New Year’s day |
|
January 13, 2017 |
PCC closed 8:00am-12:00pm |
|
January 16, 2017 |
Office Closed/ Martin Luther King Jr. Day |
|
January 27, 2017 |
PCC closed 8:00am-12:00pm |
|
February 20, 2017 |
8 hour training- Presidents Day |
|
March 10, 2017 |
PCC closed 8:00am-12:00pm |
|
March 24, 2017 |
PCC closed 8:00am-12:00pm |
|
April 7, 2017 |
PCC closed 8:00am-12:00pm |
|
April 21, 2017 |
PCC closed 8:00am-12:00pm |
|
May 5, 2017 |
PCC closed 8:00am-12:00pm |
|
May 19, 2017 |
PCC closed 8:00am-12:00pm |
|
May 29, 2017 |
Office Closed/ Memorial day |
|
June 9, 2017 |
PCC closed 8:00am-12:00pm |
|
June 23, 2017 |
PCC closed 8:00am-12:00pm |
|
July 4, 2017 |
Office Closed/Independence Day |
|
July 14, 2017 |
PCC closed 8:00am-12:00pm |
|
August 4, 2017 |
PCC closed 8:00am-12:00pm |
|
August 18, 2017 |
PCC closed 8:00am-12:00pm |
|
September 1, 2017 |
PCC closed 8:00am-12:00pm |
|
September 4, 2017 |
Office Closed/ Labor Day |
|
September 15, 2017 |
PCC closed 8:00am-12:00pm |
|
October 9, 2017 |
8 hours training-Columbus Day |
|
November 10, 2017 |
8 hours training-Veteran’s Day |
|
November 23, 2017 |
Office Closed/Thanksgiving |
|
November 24, 2017 |
Office Closed/Thanksgiving |
|
December 1, 2017 |
PCC closed 8:00am-12:00pm |
|
December 15, 2017 |
PCC closed 8:00am-12:00pm |
|
December 25, 2017 |
Office Closed/Christmas Eve |
|
December 26, 2017 |
Office Closed/Christmas Day |
|
January 1, 2018 |
Office Closed/New Year’s day
|
Provider Contact Center Training and Holiday Closure Schedule