Please remember that although Palmetto Offices may be closed for Holidays, your NOE’s for hospice are still due by the 5th calendar day after admission.
The Palmetto GBA Provider Contact Center (PCC) will continue to close up to eight hours per month for customer service representative (CSR) training and staff development. Please note that our Interactive Voice Response (IVR) unit will be available during these scheduled training sessions for automated customer service transactions. You may use our online provider portal called eServices to obtain claim status, duplicate remittances, patient eligibility and much more. Register now at www.PalmettoGBA.com/eServices . Listed below are training closure dates and times.
|November 24-25, 2016||Office closed/Thanksgiving|
|December 2, 2016||PCC closed 8 a.m. to 12 p.m.|
|December 16, 2016||PCC closed 8 a.m. to 12 p.m.|
|December 23, 2016||Office closed/Christmas Eve|
|December 26, 2016||Office closed/Christmas Day|
|January 2, 2017||Office closed/New Year’s day|
Please note that we will attempt to provide advance notice of any changes to the above training schedule via the website, IVR features and automatic email notices.
If you have not already done so, we encourage you to sign up for automatic email notices of updates to our website. Subscribing to this listserv is the fastest way to find out about Medicare changes that may affect you. There is no charge for the service, and we will not share your email address with others. To register, go to Email Updates on our website.
If you have any questions, please contact our Provider Contact Center at our toll-free number at 855-696-0705. For information regarding claims status or eligibility, please call the Interactive Voice Response (IVR) at 855-696-0705 or use Palmetto GBA’s eServices tool.