Please remember that although Palmetto Offices may be closed for Holidays, your NOE’s for hospice are still due by the 5^th calendar day after admission.

The Palmetto GBA Provider Contact Center (PCC) will continue to close up to eight hours per month for customer service representative (CSR) training and staff development. Please note that our Interactive Voice Response (IVR) unit will be available during these scheduled training sessions for automated customer service transactions. You may use our online provider portal called eServices to obtain claim status, duplicate remittances, patient eligibility and much more. Register now at www.PalmettoGBA.com/eServices  . Listed below are training closure dates and times.

Date	PCC/Office Closed
November 24-25, 2016	Office closed/Thanksgiving
December 2, 2016	PCC closed 8 a.m. to 12 p.m.
December 16, 2016	PCC closed 8 a.m. to 12 p.m.
December 23, 2016	Office closed/Christmas Eve
December 26, 2016	Office closed/Christmas Day
January 2, 2017	Office closed/New Year’s day

Please note that we will attempt to provide advance notice of any changes to the above training schedule via the website, IVR features and automatic email notices.

If you have not already done so, we encourage you to sign up for automatic email notices of updates to our website. Subscribing to this listserv is the fastest way to find out about Medicare changes that may affect you. There is no charge for the service, and we will not share your email address with others. To register, go to Email Updates   on our website.

If you have any questions, please contact our Provider Contact Center at our toll-free number at 855-696-0705. For information regarding claims status or eligibility, please call the Interactive Voice Response (IVR) at 855-696-0705 or use Palmetto GBA’s eServices tool.

 

Managing Multiple eService Accounts Just Got Easier with Account Linking at Palmetto GBA

Palmetto GBA is excited to announce the highly anticipated eService enhancement- Account Linking! No longer will providers need a separate login for each PTAN and NPI combination. Palmetto GBA now gives users the ability to link their previously assigned eServices user IDs under one default ID. Getting started is simple! Users should log into eServices with the user ID that they wish to designate as their default login ID. This is the user ID that will be used to access the linked accounts. Once the user has successfully logged into eServices, they will select the My Account Tab and then access the Account Linking sub-tab. This will allow the provider to choose the accounts they wish to link.

Note: Providers are only able to link active eServices accounts.

Once your accounts are linked you will be able to log in, click a drop down menu that lists all your linked NPI and PTAN combinations attached to your ID, and select the individual account you’d like to view. For complete step-by-step instructions, please view the eServices User Guide   (PDF, 6.52 MB).