Hospice Billing

Hospice Training Services

  • Hospice Billing Training
  • Hospice Billing Services
  • Due Diligence Audits
  • Blog
  • Testimonials
  • FAQ
  • About Us
  • Contact Us

CGS Updates Telephone Inquiry System

October 11, 2016 by Jill Schuerman

cgs logo

CGS implemented the Computer Telephony Integration (CTI) system on October 6, 2016. Please be advised that the CTI is unable to authenticate provider information when the Provider Transaction Access Number (PTAN) contains any alpha character (e.g., 123456X or 12X345). Therefore, at this time, if you have a PTAN with an alpha character, when calling the Provider Contact Center, select Option 9 for general questions. You will be directed to a CSR who will then follow the authentication process. CGS is working to update the CTI in order to authenticate this type of PTAN.

For more details about the CTI, please refer to the previously published resources listed below.

http://cgsmedicare.com/hhh/help/pdf/ivr_cs_guide.pdf

Filed Under: Hospice Billing Information

Recent Posts

  • Hospice Telehealth–Apps/Software Dos and Don’ts
  • Hospice Telehealth–Visits “reportable” on claims or not
  • PEPPERs for Hospices, LTCHs, SNFs, IRFs, IPFs, and CAHs
  • TNMHO 2019 – IRVING, TX
  • Hospice 101 Training
  • Change to 4.5 Month Data Correction Deadline for Public Reporting for Hospice Compare
  • Hospice 101 Training and Claim Training for New Hospice Providers Dallas, Texas
  • New Law Permits PAs to Provide Hospice Care to Medicare Patients
  • Schuerman Business Consulting LLC will be exhibiting
  • Jill Schuerman will be presenting to the Texas New Mexico Hospice Organization’s Annual Meeting

Categories

  • Hospice Billing Information
  • Hospice CHAPS
  • Hospice NOE
  • Uncategorized

Schuerman Business Consulting

Jill Schuerman, Founder and CEO
Schuerman Business Consulting, LLC
PO Box 50625
Denton, TX 76206-0625

469-931-8151

jills@hospice-billing.com
www.hospice-billing.com

Copyright © 2025 · Enterprise Pro Theme on Genesis Framework · WordPress · Log in